Sims FreePlay problem

I have some problem with this game. In the studio Icouldnt pass level 8 because its needed 25 lens and after many days It doesnt happen...same thing for helping 2 important sims in the hospital. Many thied too but dont work. This game takes too many real Times for Notting. When Id try the help support button in this game it doesnt work...So I hope that You Will read this message. Thanks

FrankieFrenchCanada1 about The Sims™ FreePlay, v5.25.1